Delivery Information

Shelfi is a SaaS (Software as a Service) platform. What is purchased is not a physical item but the right to use the Shelfi e-commerce infrastructure. In this context, “delivery” takes the form of activating the Customer's user account and granting access to the modules included in the selected subscription plan.

Once payment is successfully completed, the Customer's account and the associated e-commerce modules are typically activated immediately or within a short period. In the event of a technical issue, our support team will contact the Customer.

The Service is accessed through the Customer's own user account via a web browser. No additional software installation or hardware is required; the Service can be used from any device with a modern web browser and an internet connection.

The usage right is valid for the duration of the subscription (the monthly or annual period) and continues through automatic renewal. When the subscription is cancelled or expires, access to the Service ends; see the Cancellation & Refund Policy page for cancellation terms.

A modern web browser (such as Chrome, Firefox, Safari or Edge) and a stable internet connection are sufficient to use the Service without issues.

If you experience any issue with access or use of the Service, you can reach our support team at info@shelfi.net or through our Contact page.