Cancellation & Refund Policy

The Customer may cancel their subscription at any time through their own user account. No separate written application is required to cancel; however, if the Customer wishes to submit a cancellation request to our support team, they may contact us via the Contact page.

A cancellation request does not affect access to the Service during the current billing period (monthly or annual); access continues until the end of the period already paid for, and no charge is made for the following period. No refund is issued for the amount already paid for the current period, except as set out in Section 5 below.

Customers on an annual payment plan cannot switch to a monthly plan before the annual subscription period ends. A plan change is only possible after the current annual period has been completed.

The Shelfi Service is a digital service performed immediately in electronic form. Under applicable distance-selling regulations, the right of withdrawal does not apply to such services once performance has begun with the Customer's consent. See Article 6 of the Distance Sales Agreement for details.

A full or partial refund will be considered upon request and review in the following cases:

• A duplicate charge was made for the same period, • Access to the Service could not be provided at all due to a technical error, • Other cases where a refund is required under applicable law.

Refunds are issued to the original payment method through the payment service provider (PSP) that holds the card details. Refund timing may vary depending on the processing times of the relevant bank or PSP.

If an automatic charge fails, the system retries the collection within a certain period. If payment cannot be completed within that period, the subscription is suspended and access to the Service is stopped; however, the Customer's account and data are not deleted. Access is automatically restored once payment is completed.

For cancellation, refund requests or any questions about this policy, you can reach us at info@shelfi.net or through our Contact page.