User Data Deletion

• Your Shelfi account and account details (name, email, phone, company details), • Product, order and content records of your store, • If you connected via Facebook Login for Business: business and WhatsApp Business account details and access tokens received from Meta, • Message records stored through the WhatsApp integration, • Messages you sent via the contact form.

1. Send an email with the subject “Data Deletion Request” to info@shelfi.net from the email address registered to your Shelfi account. 2. Include your name, the email address registered to your account and, if applicable, your store's name. If you want data related to your Facebook or WhatsApp connection deleted, also include the name of the connected Meta business account. 3. If you no longer have access to your registered email address, you can use the form on our Contact page; in that case we may ask for additional information to verify your identity.

You can also remove the Shelfi app's access to your Facebook account yourself at any time: 1. On Facebook, go to Settings & privacy > Settings > Business integrations. 2. Select Shelfi from the list and click “Remove”.

You can also disconnect your WhatsApp Business account under Meta Business Settings > Accounts > WhatsApp accounts. Removing the connection stops Shelfi from receiving new data; to delete data stored previously, you need to submit a request using the steps above.

Once we receive your request, we verify your identity and delete or anonymise your data within 30 days at the latest. We will notify you by email once the process is complete. Deletion cannot be undone; if you have an active subscription, it is cancelled before the account is deleted.

Data that must be retained under Turkish tax and commercial law, such as invoices and accounting records, is kept for the statutory retention period and deleted at the end of it. This data is not used for any other purpose.

If you shopped at or exchanged WhatsApp messages with a store that uses the Shelfi platform, that store is the controller of this data. We recommend sending your deletion request to the store first; you can also write to info@shelfi.net, and we will forward your request to the relevant store and help fulfil it.

For questions about the data deletion process, you can reach us at info@shelfi.net.